Will you reply to a bad review without asking me?
No. Replies to negative, critical, or sensitive reviews are always sent to you first, and they never go up without your OK.
Can you remove bad reviews?
No. Google and Facebook decide which reviews stay up, and we don't promise removals. We make sure your side comes across with a calm, professional reply.
Will you write reviews or get people to leave them?
No. We never post fake reviews, buy reviews or followers, or reward people for leaving reviews.
Which review sites do you cover?
Google reviews on every plan, and Facebook reviews and public comments on Growth and Full Service. Other review sites aren't part of our plans.
Do I get a say in how replies sound?
Yes. Replies to positive reviews use wording you approve ahead of time, so they sound like you.